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Project topics and materials on "Relevance of customers satisfaction"

• 1. BANK CREDIT FACILITY AND CUSTOMERS’ SATISFACTION

  » ABSTRACT The research work is aimed at determining how effective credit management is with a view to meeting the requirement and satisfaction of the various categories of customers that is to find out whether bank customers are satisfied with the granting of loans and advances and also to examine the regulatory provisions of banks in terms of granting of facilities vis à vis customers requirement...Continue Reading »

  Item Type: Project Material |  50 pages |  6,216 engagements | 

• 2. CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES

  » ABSTRACT This research examined Customer Satisfaction And Loyalty In Logistics Services with special reference to DHL Express, Lagos.   Survey design was employed with the use of a well structured questionnaire. Respondents were selected based on simple random sampling technique. Fifty (50) customers DHL Express staff were sampled, out of with Forty (40) were retrieved giving a response rate of...Continue Reading »

  Item Type: Project Material |  50 pages |  6,094 engagements |