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Project topics and materials on "Impact of customer satisfaction"

• 1. THE IMPACT OF BANKING SERVICES ON CUSTOMER SATISFACTION

  » ABSTRACT   In banking, qualify of customer services plays a crucial role in the context of sustaining business growth. The relationship between a bank and its customers must be a permanent and enduring one, which needs to be maintained with good banking services. In this project, an attempt has been made to ascertained the level of satisfaction .of customers as regards banking services in Nigeria...Continue Reading »

  Item Type: Project Material |  50 pages |  7,891 engagements | 

• 2. CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES

  » ABSTRACT This research examined Customer Satisfaction And Loyalty In Logistics Services with special reference to DHL Express, Lagos.   Survey design was employed with the use of a well structured questionnaire. Respondents were selected based on simple random sampling technique. Fifty (50) customers DHL Express staff were sampled, out of with Forty (40) were retrieved giving a response rate of...Continue Reading »

  Item Type: Project Material |  50 pages |  5,971 engagements |