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Project topics and materials on "Assessment of logistics services"

  • 1. CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES

    » ABSTRACT This research examined Customer Satisfaction And Loyalty In Logistics Services with special reference to DHL Express, Lagos.   Survey design was employed with the use of a well structured questionnaire. Respondents were selected based on simple random sampling technique. Fifty (50) customers DHL Express staff were sampled, out of with Forty (40) were retrieved giving a response rate of...Continue Reading »

    Item Type: Project Material |  50 pages |  5,971 engagements | 

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