A STUDY ON THE ROLE OF RESILIENCE AMONG HEALTHCARE WORKERS IN GWARINPA GENERAL HOSPITAL

CHAPTER ONE

INTRODUCTION

Background of the study 

Resilience denotes the capacity to effectively and positively adjust to stressful or traumatic experiences, hence exerting a protective influence on mental health after such exposures. Resilience denotes an individual's ability to adapt and recover from adversity, trauma, or substantial pressures. In the realm of healthcare professionals, resilience refers to the capacity to sustain emotional well-being and operational effectiveness among the distinctive obstacles associated with their vocation. It encompasses cognitive, emotional, and behavioural dimensions, enabling individuals to manage stressors, setbacks, and challenging circumstances while preserving their overall mental health and performance (Fulham, 2018). Health care professionals frequently face pressures including excessive workload, patient distress, and difficult decision-making. Resilience provides them with the capabilities to manage these stressors successfully, enhancing both their well-being and their capacity to give superior patient care. The healthcare environment is defined by a dynamic interaction of emotionally intense situations, time constraints, and critical decision-making. 

Healthcare professionals encounter significant challenges in their daily roles, especially given the intense work environment, substantial workloads, and regular exposure to distressing situations. The COVID-19 pandemic exacerbated these stressors, as healthcare workers were required to deliver care in extraordinary circumstances, frequently with insufficient resources and personal protective equipment (Giorgi et al., 2020). This has highlighted the importance of resilience as a vital element in assisting healthcare workers in managing challenges. Resilience denotes a person's capacity to positively adjust and uphold psychological health when confronted with considerable difficulties (Smith et al., 2008). Within the realm of healthcare, the concept of resilience is crucial for enabling professionals to maintain high-quality patient care while also attending to their own mental and emotional well-being.

Studies have shown that resilience is not merely an inherent characteristic but can be cultivated and enhanced over time through specific interventions and supportive frameworks within organisations (Foster et al., 2019). For healthcare workers, resilience encompasses the ability to adapt cognitively, emotionally, and behaviourally in the face of ongoing stress and crises, including pandemics, mass casualty events, or extended resource shortages (Robert, 2019). By fostering resilience, healthcare workers are more inclined to stay committed to their roles, sustain a feeling of personal achievement, and prevent burnout, a significant concern in healthcare systems worldwide (Liu et al., 2021).

The significance of resilience has been notably highlighted as healthcare workers face continuous exposure to traumatic situations, such as patient suffering, death, and their own susceptibility to health risks (Meetal, 2018). Such experiences can result in conditions such as post-traumatic stress disorder (PTSD), anxiety, and depression if they are not adequately addressed. Nonetheless, those who demonstrate resilience among healthcare workers are more equipped to navigate these emotional and psychological hurdles, cultivating a profound sense of purpose and commitment to their responsibilities (Westphal et al., 2021). Support within organisations, such as mental health resources, peer assistance, and the promotion of a positive workplace culture, plays a crucial role in developing and sustaining resilience among healthcare professionals.

Furthermore, resilience enhances not just the well-being of individual healthcare workers but also plays a crucial role in the performance of the entire healthcare system. Individuals who demonstrate resilience are more inclined to uphold elevated job performance, stay motivated, and ensure patient safety standards are met, even in demanding circumstances (Brown, 2018). In light of the prevailing global focus on enhancing healthcare delivery, it is crucial to comprehend the significance of resilience in formulating strategies that promote the well-being of healthcare workers and, in turn, improve healthcare outcomes.

The ability to bounce back is a crucial factor in how healthcare workers manage the difficulties inherent in their profession. The capacity to uphold psychological and emotional health in the face of stress, trauma, and uncertainty is essential for both individual and professional longevity. In light of ongoing challenges within the healthcare sector, including pandemics and workforce shortages, it is essential to prioritise the development of resilience through targeted interventions at the individual, organisational, and policy levels (Jackson, 2019). In this manner, healthcare systems can enhance their workforce's ability to navigate challenges while ensuring the provision of exceptional patient care.

 Statement of the problem

The healthcare sector presents one of the most formidable and rigorous fields, subjecting individuals to a variety of stressors that profoundly impact their physical and mental health. Healthcare professionals frequently face intense situations, characterised by extended shifts, emotional fatigue, and the mental toll of managing severe health conditions and the loss of patients (Kelly et al., 2021). The global COVID-19 pandemic has intensified these stressors, placing additional strain on healthcare systems and increasing the likelihood of burnout, anxiety, and depression among healthcare workers (Chew et al., 2020). This underscores the importance of investigating elements that can alleviate these adverse effects, with resilience standing out as a vital protective element. Despite the growing focus on resilience, its significance in supporting the mental health and job performance of healthcare workers is still not fully comprehended.

The capacity to adapt and recover when faced with challenges, often referred to as resilience, is crucial for healthcare professionals to maintain their ability to deliver high-quality care (Hart et al., 2022). Nonetheless, there exists a constrained collection of studies that rigorously investigates the impact of resilience on healthcare professionals' capacity to manage work-related stress and mitigate psychological distress (Jackson et al., 2018). Furthermore, the elements that contribute to or impede the cultivation of resilience within healthcare environments, including institutional backing, workplace ethos, and personal coping mechanisms, remain inadequately examined in existing literature. Grasping the relationship among these elements is essential for crafting effective strategies that can enhance resilience and alleviate the mental health challenges faced by healthcare workers.

Moreover, although research recognises the significance of resilience, numerous studies fail to thoroughly explore the long-term impacts of resilience training programs or other initiatives aimed at enhancing resilience among healthcare professionals (Zhou et al., 2021). Current studies primarily emphasise immediate results, resulting in a lack of insight into the long-term viability of resilience as a strategy for managing stress in demanding settings such as hospitals and clinics. This gap calls for additional research to ascertain if resilience can act as a protective factor against chronic stress and mitigate long-term psychological damage in healthcare workers.

Ultimately, the differences in resilience levels across various demographics of healthcare workers, including factors like gender, years of experience, and specific roles within the healthcare system (for instance, nurses compared to doctors), have not been thoroughly explored. Identifying how these variations influence resilience and stress management is essential, as healthcare workers might need customised interventions for building resilience that cater to their unique requirements (Shanafelt et al., 2019). Neglecting these nuances could hinder the effectiveness of resilience programs in adequately supporting the varied workforce within healthcare environments.

Consequently, it is imperative to explore the impact of resilience in healthcare professionals on alleviating work-related stress and enhancing overall well-being. The current body of work establishes a basis yet lacks a thorough exploration of the intricate elements that affect resilience and the sustained impact of interventions. Addressing these research gaps can yield significant insights for developing focused strategies that foster resilience, safeguard the mental well-being of healthcare professionals, and improve the overall quality of care delivered to patients.

1.3 Objectives of the Study 

The primary objective of this study is to carry out a study on the role of resilience among healthcare workers in Gwarinpa General Hospital. Specifically the study seeks:

To assess the level of resilience among healthcare workers at Gwarinpa General Hospital.

To explore whether there is a relationship between resilience and job performance among healthcare workers in Gwarinpa General Hospital.

To identify the key factors that contribute to the development of resilience in healthcare workers in Gwarinpa General Hospital.

To recommend strategies for enhancing resilience among healthcare workers in Gwarinpa General Hospital.

1.4 Research Questions

The following research questions will be answered in this study:

What is the level of resilience among healthcare workers at Gwarinpa General Hospital?

Is there a relationship between resilience and job performance among healthcare workers in Gwarinpa General Hospital?

What are the key factors that contribute to the development of resilience in healthcare workers in Gwarinpa General Hospital?

What are the strategies for enhancing resilience among healthcare workers in Gwarinpa General Hospital?

1.5 Research Hypothesis

The stated hypothesis will validate this study:

Ho1: The level of resilience among healthcare workers at Gwarinpa General Hospital is low.

Ha1: The level of resilience among healthcare workers at Gwarinpa General Hospital is high.

1.6 Significance of the study

This study's findings will underscore the importance of resilience in helping healthcare workers sustain their psychological well-being, ultimately mitigating burnout, stress, and anxiety that are prevalent in the healthcare field. This study will highlight the necessity for healthcare organisations to adopt resilience-building initiatives and will underscore the importance of resilience as a crucial element that enhances mental health outcomes for healthcare professionals.

Furthermore, the research holds practical importance in enhancing the quality of patient care. The ability to bounce back is crucial for healthcare professionals as they navigate stress, make important decisions in high-pressure situations, and deliver empathetic care to those they serve. This investigation into resilience will uncover how healthcare professionals who exhibit this quality can uphold exceptional standards of care, even when confronted with challenges. This can result in enhanced patient outcomes and satisfaction, as resilient healthcare professionals are less prone to being overwhelmed by stress and more inclined to maintain focus, compassion, and effectiveness in their responsibilities. This study holds considerable importance, not just for those working in healthcare, but also for enhancing the overall quality of services delivered to patients.

Furthermore, this research presents significant implications for policy and organisational practices by highlighting the necessity of fostering supportive work environments that enhance resilience. The findings of the study have the potential to influence strategies in human resource management and workplace interventions aimed at alleviating the adverse impacts of workplace stress, ultimately enhancing staff retention and satisfaction levels.

Moreover, this study possesses scholarly importance as it adds to the expanding literature on occupational resilience, especially within high-pressure fields like healthcare. The findings of this study may serve as a catalyst for future enquiries into resilience in diverse fields, steering the creation of more focused and impactful strategies to enhance resilience among healthcare professionals worldwide.

1.7 Scope of the study

The study examines the role of resilience among healthcare workers in Gwarinpa General Hospital. Empirically, this study assesses the level of resilience among healthcare workers, whether there is a relationship between resilience and job performance among healthcare workers, the key factors that contribute to the development of resilience in healthcare workers and recommend strategies for enhancing resilience among healthcare workers.

This study will be carried out in Gwarinpa General Hospital.

1.8 Limitation of the study

Like in every human endeavour, the researchers encountered slight constraints while carrying out the study. The significant constraint was the scanty literature on the subject owing that it is a new discourse thus the researcher incurred more financial expenses and much time was required in sourcing for the relevant materials, literature, or information and in the process of data collection, which is why the researcher resorted to a limited choice of sample size. Additionally, the researcher will simultaneously engage in this study with other academic work. However in spite of the constraint all these constraint were downplayed to give the best.

1.9 Definition of terms

Strategies: Strategies are planned actions or approaches designed to achieve specific goals or objectives. They involve careful planning and decision-making to effectively address challenges or opportunities.

Resilience: Resilience is the ability to recover quickly from difficulties or setbacks. It refers to a person, system, or organization's capacity to adapt to challenging circumstances and bounce back stronger.

Healthcare workers: Healthcare workers are professionals who provide medical services and care to individuals to promote, maintain, or restore health. This group includes doctors, nurses, pharmacists, therapists, and other medical staff involved in diagnosing, treating, and supporting patients in healthcare settings.

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